Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
著者
書誌事項
Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
（The Jossey-Bass management series）
Jossey-Bass, 1987
1st ed
大学図書館所蔵 全6件
注記
Bibliography: p. 155-158
Includes index