Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization

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Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization

Robert L. Desatnick

(The Jossey-Bass management series)

Jossey-Bass, 1987

1st ed

Available at  / 6 libraries

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Note

Bibliography: p. 155-158

Includes index

Related Books: 1-1 of 1

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