Information and referral in reference services
Author(s)
Bibliographic Information
Information and referral in reference services
(The reference librarian, no. 21)
Haworth Press, c1988
Available at 5 libraries
  Aomori
  Iwate
  Miyagi
  Akita
  Yamagata
  Fukushima
  Ibaraki
  Tochigi
  Gunma
  Saitama
  Chiba
  Tokyo
  Kanagawa
  Niigata
  Toyama
  Ishikawa
  Fukui
  Yamanashi
  Nagano
  Gifu
  Shizuoka
  Aichi
  Mie
  Shiga
  Kyoto
  Osaka
  Hyogo
  Nara
  Wakayama
  Tottori
  Shimane
  Okayama
  Hiroshima
  Yamaguchi
  Tokushima
  Kagawa
  Ehime
  Kochi
  Fukuoka
  Saga
  Nagasaki
  Kumamoto
  Oita
  Miyazaki
  Kagoshima
  Okinawa
  Korea
  China
  Thailand
  United Kingdom
  Germany
  Switzerland
  France
  Belgium
  Netherlands
  Sweden
  Norway
  United States of America
Note
Includes bibliographies
Description and Table of Contents
Description
This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.
Table of Contents
Contents
Introduction
Part I: Public Libraries and I & R: Management, Staff Training, and Evaluation
Getting Staff Involved in Providing Community Information
Evaluating I & R in Smaller Public Libraries
Small Public Libraries: Suggestions for Reference Service Improvement
Is This Search Necessary? On-Line Data Bases, References Sources, and Referrals
Part II: Library System I & R Services
The Community Access Library Line: Benefits of a Toll-Free 800 Telephone Line
JOB LINK: The Library/County Connection That Counts
CLIC! The Community Library Information Center: A History
Part III: Academic Libraries: The Role of I & R
Information and Referral in the Academic Library: Lessons in Attitude and Service From the Public Library
I & R in an Academic Library
Part IV: The Social Services Perspective: Networking
New I & R Teams in Library-Based Services: Librarians, Social Workers, and Older Volunteers
Focus on the Client: Social Service Dimensions of I & R
Information and Referral: A Model for the Special Library
Part V: Research and Resources
Videocassettes and I & R: A Team That Works
Community Information in Schools: An Operational Approach and Model
Simulation of the Reference Process
Interpersonal Information Processing
Part VI: History and Recent Developments
The Growth and Development of Information and Referral in Library Services: A Selective History and Review of Some Recent Developments
Reference Notes Included
by "Nielsen BookData"