Information and referral in reference services

Author(s)

• Middleton, Marcia Stucklen
• Katz, William A.

Bibliographic Information

Information and referral in reference services

edited by Marcia Stucklen Middleton and Bill Katz

（The reference librarian, no. 21）

Haworth Press, c1988

Note

Includes bibliographies

Description and Table of Contents

Description

This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.

Table of Contents

Contents Introduction Part I: Public Libraries and I & R: Management, Staff Training, and Evaluation Getting Staff Involved in Providing Community Information Evaluating I & R in Smaller Public Libraries Small Public Libraries: Suggestions for Reference Service Improvement Is This Search Necessary? On-Line Data Bases, References Sources, and Referrals Part II: Library System I & R Services The Community Access Library Line: Benefits of a Toll-Free 800 Telephone Line JOB LINK: The Library/County Connection That Counts CLIC! The Community Library Information Center: A History Part III: Academic Libraries: The Role of I & R Information and Referral in the Academic Library: Lessons in Attitude and Service From the Public Library I & R in an Academic Library Part IV: The Social Services Perspective: Networking New I & R Teams in Library-Based Services: Librarians, Social Workers, and Older Volunteers Focus on the Client: Social Service Dimensions of I & R Information and Referral: A Model for the Special Library Part V: Research and Resources Videocassettes and I & R: A Team That Works Community Information in Schools: An Operational Approach and Model Simulation of the Reference Process Interpersonal Information Processing Part VI: History and Recent Developments The Growth and Development of Information and Referral in Library Services: A Selective History and Review of Some Recent Developments Reference Notes Included

by "Nielsen BookData"

Details

• NCID: BA05044980
• ISBN:
  • 0866566937
• LCCN: 88002916
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: 259 p.
• Size: 23 cm
• Classification:
  • LCC : Z716.4
  • DC19 : 021/.2
• Subject Headings:
  • LCSH : Libraries and community
  • LCSH : Reference services (Libraries)
  • LCSH : Community information services
  • LCSH : Referral centers (Information services)
• Parent Bibliography ID:
  • BA00935870