Evaluation of reference services
Author(s)
Bibliographic Information
Evaluation of reference services
（The reference librarian, no. 11）
Haworth Press, c1984
- pbk.
Available at 9 libraries
Note
"Has also been published as The reference librarian, number 11, Fall/Winter 1984"--T.p. verso
Includes bibliographies
Description and Table of Contents
Description
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Table of Contents
Contents
I. Introduction
Why We Need to Evaluate Reference Services: Several Answers
In Pursuit of the Possible: Evaluating Reference Services
II. Overview of Evaluation
The Whole Shebang--Comprehensive Evaluation of Reference Operations
The Hidden Agenda in the Measurement and Evaluation of Reference Service, Or, How to Make a Case for Yourself
Tailoring Measures to Fit Your Service: A Guide for the Manager of Reference Services
Definitions for Planning and Evaluating Reference Services
III. Question, Answer, and Librarian
Referred Reference Questions: How Well Are They Answered?
Factors Influencing the Effectiveness of Question-Answering Services in Libraries
Who's Giving All Those Wrong Answers? Direct Service and Reference Personnel Evaluation
Evaluating the Reference Librarian
Evaluating Reference Librarians: Using Goal Analysis as a First Step
The Accreditation of Reference Services
IV. Those Who Are Served
A Community Based Approach to Evaluation of Public Library Reference Service
Evaluating Reference Service From the Patron Point of View: Some Interim National Survey Results
Analyzing Success in Meeting Reference Department Management Objectives Using a Computerized Statistical Package
V. Other Approaches
Performance Standards for Accuracy in Reference and Information Services: The Impact of Unobtrusive Measurement Methodology
Output Measures, Unobtrusive Testing, and Assessing the Quality of Reference Services
Qualitative Evaluation of Reference Service
VI. Evaluating Reference Sources
Developing Criteria for Database Evaluation: The Example of Women's Studies
Evaluation of Legal Database Systems by Law Librarians in Private Law Firms
Quality Assurance in Computer Searching
One in a Hundred: Choosing the Year's Outstanding Reference Sources
Apparatus: A Mnemonic for the Evaluation of Reference Resources
The Detailed Reference Collection Development Policy: Is It Worth the Effort?
Evaluation of Library Workbooks in a Community College Setting
by "Nielsen BookData"