Managing conflict : interpersonal dialogue and third-party roles
著者
書誌事項
Managing conflict : interpersonal dialogue and third-party roles
（Addison-Wesley series on organization development）
Addison-Wesley Pub. Co., c1987
2nd ed
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注記
Includes bibliographies
内容説明・目次
内容説明
A member of the AWL OD Series! This book presents a framework for diagnosing recurring conflicts and suggests several basic options for controlling or resolving them. Included are concepts and methods that are applicable to various types of conflict, both interpersonal and intersystem. Topics range from basic functions of managing conflict, techniques for managing dialogue, and third-party attributes of consultants.
目次
1. Introduction.
2. Bill-Lloyd: Negotiating a Relationship.
3. Mack-Sy: Confronting a Deeply Felt Conflict.
4. Fred-Charles: Searching for an Accommodation.
5. Diagnostic Model of Interpersonal Conflict.
6. Strategic Ingredients Supporting Productive Dialogue.
7. Techniques for Managing a Dialogue.
8. Third-Party Attributes.
9. Extension of the Dialogue Concept to Intergroup Conflicts.
10. Summary and Conclusions.
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