Customer-satisfaction audit : a management perspective

Author(s)

• Lemieux, Richard N.
• Richards, David A.
• Ross, Rollin R.
• Institute of Internal Auditors

Bibliographic Information

Customer-satisfaction audit : a management perspective

by Richard N. Lemieux, David A. Richards, Rollin R. Ross

（IIA monograph series）

Institute of Internal Auditors, c1985

Note

Bibliography: p. 57-58

• NCID: BA07656310
• ISBN:
  • 0894131427
• LCCN: 87115305
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Altamonte Springs, Fla.
• Pages/Volumes: v, 61 p.
• Size: 28 cm
• Classification:
  • LCC : HF5668.25
  • DC19 : 657/.458
• Subject Headings:
  • LCSH : Auditing, Internal
• Parent Bibliography ID:
  • BA07654836