Communication basics for human service professionals
著者
書誌事項
Communication basics for human service professionals
（Sage human services guides, v. 56）
Sage Publications, c1989
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注記
"Published in cooperation with the University of Michigan School of Social Work."
Includes bibliographical references
Includes index
内容説明・目次
内容説明
Over the past two decades, great strides have been made in the development of communication frameworks, information theory, communication skills and techniques for problem solving. This volume brings these developments to the attention of human service practitioners and students and provides a foundation in communication principles and skills. Focusing on the basic knowledge and skills necessary for effective interviewing, the authors cover such basic topics as awareness, self disclosure, giving and responding to feedback, listening, non-verbal messages, problem solving and conflict resolution.
目次
Introduction
The Awareness Wheel
Expanding Awareness of Others
Helping Others to Self-disclose
Styles of Communication in Helping
Non-verbal Communication
Managing Disagreements and Conflicts
Reassuring, Advising, Informing, Directing and Ordering
Confronting, Complimenting, Interpreting, and Closing
Communication with Special Populations
Communication Around Sensitive Topics
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