Expert systems in reference services
Author(s)
Bibliographic Information
Expert systems in reference services
（The reference librarian, no. 23）
Haworth Press, c1989
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Note
Includes bibliographical references
Description and Table of Contents
Description
Enhance your understanding of developments in expert systems related to reference work. This important new book introduces readers to expert systems applications in many areas of library and information science and presents design and implementation issues encountered by librarians who have developed early systems to address the library reference function. Systems for ready referenence, online database access, and enhancement of subject searching in online catalogs are all explored. Theoretical issues related to expert systems are balanced with descriptions of actual systems currently operating or under development. Reference librarians interested in computing and automation, library managers and administrators, as well as teachers and students in library schools, will be fascinated by this account of how expert systems are helping to make the expertise of the reference librarian available in a more consistent and timely fashion and reduce the burden of repetitive, predictable questions for the professional.
Table of Contents
Contents Introduction
I. Overviews
Library Applications of Knowledge-Based Systems
Augmented Assistance in Online Catalog Subject Searching
Knowledge-Based Systems in Information Work: A View of the Future
II. Reference Applications
An Expert System at the Reference Desk: Impressions From Users
The Information Machine: A Microcomputer-Based Reference Service
AquaRef: An Expert Advisory System for Reference Support
Designing a Workstation for Information Seekers
Simulation of the Reference Process, Part II: REFSIM, an Implementation With Expert System and ICAI Modes
Reference Expert Systems: Humanizing Depersonalized Service
POINTER Versus Using Government Publications: Where's the Advantage?
An Expert System for Microcomputers to Aid Selection of Online Databases
by "Nielsen BookData"