Quality without tears : the art of hassle-free management
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Quality without tears : the art of hassle-free management
McGraw-Hill, c1984
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Includes index
Description and Table of Contents
Table of Contents
The Profile of a Problem Organization.The Quality Vaccine.Demotivation.A Quality Carol.Determination.The First Absolute: The Definition of Quality.The Second Absolute: The System of Quality.The Third Absolute: The Need for a Performance Standard That Cannot Be Misunderstood.The Fourth Absolute: The Measurement of Quality.Education.Implementation.Team Actions.Team Executions.The Saving of Emory Spellman.The Dehassling of Lightblue.Some Success Stories.Mixing the Vaccination Serum.How Come Very Little Ever Improves All By Itself?
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