Managing innovation : cases from the services industries
著者
書誌事項
Managing innovation : cases from the services industries
（Series on technology and social priorities）
National Academy Press, 1988
- pbk.
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注記
At head of title: National Academy of Engineering
Includes material presented at a symposium entitled "Technology in Services: the Next Economy" held in Washington, D.C., Jan. 28-29, 1988, sponsored by the National Academy of Engineering
Includes bibliographies and index
内容説明・目次
- 巻冊次
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pbk. ISBN 9780309038911
内容説明
This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.
- 巻冊次
-
ISBN 9780309039260
内容説明
This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express's advanced system for package tracking, Citicorp's development of the Automated Teller Machine, AT&T's experience with mobile telephones, Bell & Howell's introduction of an automated automotive parts catalog, and the New York Stock Exchange's development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.
Table of Contents
Front Matter
Contents
Managing Innovation in Services
Services Technology and Manufacturing: Cornerstones of the U.S.
Economy
Pictures and Parts: Delivering an Automated Automotive Parts
Catalog
Custodial Package Tracking at Federal Express
Electronic Automation at the New York Stock Exchange
Using Technology for Competitive Advantage: The ATM Experience at
Citicorp
Operations Research and the Services Industries
Cellular Mobile Telephone Services
Modern Bridge Construction and Engineering Services
Professional Services Firms and Information Technology: Ongoing
Search for Sustained Competitive Advantage
Advisory Committee
Contributors
Index
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