The modern grievance procedure in the United States
Author(s)
Bibliographic Information
The modern grievance procedure in the United States
Quorum Books, 1988
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Note
Bibliography: p. [273]-281
Includes index
Description and Table of Contents
Description
The result of a major research project funded by the National Science Foundation, this book focuses on unionized grievance procedures in four major industries: steel manufacturing, retail department stores, nonprofit hospitals, and local public schools. Authors David Lewin and Richard B. Peterson identify the determinants and measures of grievance procedure effectiveness and examine the consequences of grievance procedure usage at the individual level. Their work, the first comprehensive study of its kind ever published, serves not only to advance our knowledge of grievance procedure dynamics and outcomes, but also demonstrates the efficacy of behaviorally-oriented research into modern industrial relations.
Table of Contents
The Grievance Procedure in Practice and Research: Review and Assessment The Study Design Grievance Procedure Effectiveness: Aggregate Analysis Grievance Procedure Effectiveness: Disaggregate Analysis Post-Grievance Settlement Behavior and Outcomes Conclusions and Implications Appendix 1: Mail Questionnaires Appendix 2: Interview Schedules
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