The service edge : 101 companies that profit from customer care

著者

• Zemke, Ron
• Schaaf, Dick

書誌事項

The service edge : 101 companies that profit from customer care

by Ron Zemke with Dick Schaaf ; foreword by Tom Peters

New American Library, c1989

注記

"NAL books."

Includes bibliographical references and index

詳細情報

• NII書誌ID(NCID): BA10989898
• ISBN:
  • 0453006477
• LCCN: 88028869
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: New York, N.Y.
• ページ数/冊数: xviii, 584 p.
• 大きさ: 24 cm
• 分類:
  • LCC : HF5415.5
  • DC19 : 658.8/12
• 件名:
  • LCSH : Customer service -- United States
  • LCSH : Service industries -- United States -- Management