The service edge : 101 companies that profit from customer care

Author(s)

Bibliographic Information

The service edge : 101 companies that profit from customer care

by Ron Zemke with Dick Schaaf ; foreword by Tom Peters

New American Library, c1989

Available at / 3 libraries

城西国際大学水田記念図書館

5098037060

OPAC
東京大学大学院情報学環・学際情報学府図書

S-a:566619563858

OPAC
University of Toyama Library, Central Library図

336.7||Z4||Se21008969

OPAC
No Libraries matched.
Remove all filters.

Search this Book/Journal

Note

"NAL books."

Includes bibliographical references and index

Details

NCID
BA10989898
ISBN
- 0453006477
LCCN
88028869
Country Code
us
Title Language Code
eng
Text Language Code
eng
Place of Publication
New York, N.Y.
Pages/Volumes
xviii, 584 p.
Size
24 cm
Classification
- LCC : HF5415.5
- DC19 : 658.8/12
Subject Headings
- LCSH : Customer service -- United States
- LCSH : Service industries -- United States -- Management

Export