Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing

Author(s)

• Bowen, David Earl
• Chase, Richard B.
• Cummings, Thomas G.

Bibliographic Information

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing

David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates

（The Jossey-Bass management series）

Jossey-Bass, 1990

1st ed

Note

Includes bibliographical references and indexes

Details

• NCID: BA11504688
• ISBN:
  • 1555422225
• LCCN: 90004047
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: San Francisco
• Pages/Volumes: xxviii, 414 p.
• Size: 24 cm
• Classification:
  • LCC : HD9980.5
  • DC20 : 658
• Subject Headings:
  • LCSH : Service industries -- Management
• Parent Bibliography ID:
  • BA00116847