The Service encounter : managing employee/customer interaction in service businesses

Author(s)

• Czepiel, John A.
• Solomon, Michael R.
• Surprenant, Carol F.

Bibliographic Information

The Service encounter : managing employee/customer interaction in service businesses

edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant

（The advances in retailing series）

Lexington Books, c1985

• alk. paper

Note

Includes bibliographies and index

Details

• NCID: BA11534135
• ISBN:
  • 0669082732
• LCCN: 83049532
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Lexington, Mass.
• Pages/Volumes: x, 338 p.
• Size: 24 cm
• Classification:
  • LCC : HD9980.5
  • DC19 : 658.8/12
• Subject Headings:
  • LCSH : Service industries
  • LCSH : Retail trade
  • LCSH : Customer relations
• Parent Bibliography ID:
  • BA00294492