Public services : working for the consumer : a review of initiatives in Europe to improve the responsiveness of public services to consumers
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Bibliographic Information
Public services : working for the consumer : a review of initiatives in Europe to improve the responsiveness of public services to consumers
（The Information booklet series, booklet no. 15）
European Foundation for the Improvement of Living and Working Conditions, 1990
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Note
Bibliography: p. 114-124