Service quality : multidisciplinary and multinational perspectives

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書誌事項

Service quality : multidisciplinary and multinational perspectives

edited by Stephen W. Brown ... [et al.]

（Issues in organization and management series）

Lexington Books, c1991

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注記

Includes bibliographical references and index

"This volume represents the cooperative efforts of the Service Research Center at the University of Karlstad (Sweden) and the First Interstate Center for Services Marketing at Arizona State University (United States)."

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内容説明

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