Service quality : multidisciplinary and multinational perspectives

Author(s)

• Brown, Stephen Walter

Bibliographic Information

Service quality : multidisciplinary and multinational perspectives

edited by Stephen W. Brown ... [et al.]

（Issues in organization and management series）

Lexington Books, c1991

Note

Includes bibliographical references and index

"This volume represents the cooperative efforts of the Service Research Center at the University of Karlstad (Sweden) and the First Interstate Center for Services Marketing at Arizona State University (United States)."

Details

• NCID: BA12006846
• ISBN:
  • 0669211524
• LCCN: 90038082
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Lexington, Mass.
• Pages/Volumes: xviii, 350 p.
• Size: 24 cm
• Classification:
  • LCC : HD9980.5
  • DC20 : 658.5/62
• Subject Headings:
  • LCSH : Service industries -- Quality control -- Congresses
• Parent Bibliography ID:
  • BA0027745X