Improving performance : how to manage the white space on the organization chart
著者
書誌事項
Improving performance : how to manage the white space on the organization chart
（The Jossey-Bass management series）
Jossey-Bass Publishers, 1990
1st ed
- alk. paper
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注記
Includes bibliographical references (p. 215-217) and index
内容説明・目次
内容説明
This book presents a complete and integrated approach to improving organizational performance - showing managers and staff analysts how to bring about positive change on three levels: the organizational level (strategies, structures, goals, resources); the process level (how the work is done); and the level of the individual job or job performer. Provides concrete suggestions for improving the performance of the whole organization by setting goals, addressing design issues, and determining management practices for each level. It identifies and shows how to manage the key factors that determine organizational performance, from corporate strategy to reward systems.
目次
1. Introduction: The Challenges Facing American Business Part One: A Framework for Improving Performance 2. Viewing Organizations as Systems 3. Three Levels of Performance: Organization, Process, and Job/Performer Part Two: Exploring the Three Levels of Performance 4. The Organization Level of Performance 5. The Process Level of Performance 6. The Job/Performer Level of Performance Part Three: Applying the Three Levels of Performance 7. Linking Performance to Strategy 8. Moving from Annual Programs to Sustained Performance Improvement 9. Diagnosing and Improving Performance: A Case Study 10. Redesigning Processes 11. Overcoming the Seven Deadly Sins of Process Improvement 12. Measuring Performance and Designing a Performance Management System 13. Managing Processes and Managing Organizations as Systems 14. Designing an Organization Structure That Works 15. Creating a Performance-Based Human Resource Development Function 16. Developing an Action Plan for Implementation.
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