Service excellence : the customer relations strategy for health care

Author(s)

• Leebov, Wendy

Bibliographic Information

Service excellence : the customer relations strategy for health care

Wendy Leebov

American Hospital Pub., c1988

Note

Bibliography: p. 331-332

Details

• NCID: BA12313415
• ISBN:
  • 1556480199
• LCCN: 87030631
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Chicago, IL
• Pages/Volumes: xvi, 332 p.
• Size: 23 cm
• Classification:
  • LCC : RA965.5
  • DC19 : 362.1/1/0688
• Subject Headings:
  • LCSH : Public relations -- Hospitals
  • LCSH : Hospital and community
  • LCSH : Customer relations
  • MESH : Consumer Satisfaction
  • MESH : Marketing of Health Services
  • MESH : Professional-Patient Relations