{"@context":{"owl":"http://www.w3.org/2002/07/owl#","bibo":"http://purl.org/ontology/bibo/","foaf":"http://xmlns.com/foaf/0.1/","rdfs":"http://www.w3.org/2000/01/rdf-schema#","prism":"http://prismstandard.org/namespaces/basic/2.0/","cinii":"http://ci.nii.ac.jp/ns/1.0/","dc":"http://purl.org/dc/elements/1.1/","dcterms":"http://purl.org/dc/terms/"},"@id":"https://ci.nii.ac.jp/ncid/BA12313415.json","@graph":[{"@id":"https://ci.nii.ac.jp/ncid/BA12313415#entity","@type":"bibo:Book","foaf:isPrimaryTopicOf":{"@id":"https://ci.nii.ac.jp/ncid/BA12313415.json"},"dc:title":[{"@value":"Service excellence : the customer relations strategy for health care"}],"dc:creator":"Wendy Leebov","dc:publisher":[{"@value":"American Hospital Pub."}],"dcterms:extent":"xvi, 332 p.","cinii:size":"23 cm","dc:language":"eng","dc:date":"1988","cinii:ncid":"BA12313415","cinii:ownerCount":"2","foaf:maker":[{"@id":"https://ci.nii.ac.jp/author/DA05441433#entity","@type":"foaf:Person","foaf:name":[{"@value":"Leebov, Wendy"}]}],"bibo:owner":[{"@id":"https://ci.nii.ac.jp/library/FA001404","@type":"foaf:Organization","foaf:name":"東北大学 附属図書館 医学分館","rdfs:seeAlso":{"@id":"http://opac.library.tohoku.ac.jp/opac/opac_openurl/?ncid=BA12313415"}},{"@id":"https://ci.nii.ac.jp/library/FA003443","@type":"foaf:Organization","foaf:name":"福岡教育大学 学術情報センター 図書館","rdfs:seeAlso":{"@id":"https://lib.fukuoka-edu.ac.jp/opac/search?target=local&searchmode=complex&autoDetail=true&s_ncid=BA12313415"}}],"bibo:lccn":["87030631"],"rdfs:seeAlso":[{"@id":"https://lccn.loc.gov/87030631"}],"prism:publicationDate":["c1988"],"cinii:note":["Bibliography: p. 331-332"],"dc:subject":["LCC:RA965.5","DC19:362.1/1/0688"],"foaf:topic":[{"@id":"https://ci.nii.ac.jp/books/search?q=Public+relations+--+Hospitals","dc:title":"Public relations -- Hospitals"},{"@id":"https://ci.nii.ac.jp/books/search?q=Hospital+and+community","dc:title":"Hospital and community"},{"@id":"https://ci.nii.ac.jp/books/search?q=Customer+relations","dc:title":"Customer relations"},{"@id":"https://ci.nii.ac.jp/books/search?q=Consumer+Satisfaction","dc:title":"Consumer Satisfaction"},{"@id":"https://ci.nii.ac.jp/books/search?q=Marketing+of+Health+Services","dc:title":"Marketing of Health Services"},{"@id":"https://ci.nii.ac.jp/books/search?q=Professional-Patient+Relations","dc:title":"Professional-Patient Relations"}],"dcterms:hasPart":[{"@id":"urn:isbn:1556480199"}]}]}