Management : face to face
Author(s)
Bibliographic Information
Management : face to face
Prentice Hall, 1991
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Note
Rev. and expanded ed. of: Face to face. 1972
Includes bibliographical references and index
Description and Table of Contents
Description
Attempts to show managers how to conduct the various types of face-to-face situation which they frequently encounter at work. Chapters follow a set structure, with preparation, the encounter, follow-up and exercises. Topics covered include listening and questioning, selling and appraisal.
Table of Contents
- Face to face - the basis of management competence
- without a work being spoken - reading the non-verbal signs
- the basic skills - listening and questioning
- structure and types of face-to-face situation
- finding out - the selection interview
- the attitude survey
- training skill
- making a speech of presentation
- selling
- problem-solving - counselling, discipline, appraisal
- conflict resolution - negotiation, arbitration
- three types of face-to-face interaction in groups.
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