CiNii 図書 - Driving fear out of the workplace : how to overcome the invisible barriers to quality, productivity, and innovation

This book argues that fear - specifically the fear of speaking up about problems in the workplace - limits and corrupts employees' performance. Drawing on interview data from over 260 people at twenty-two companies and on their own consulting experience, the authors talk about fear in organizations - why people are afraid to speak up; what they don't talk about at work; and what impact fear has on individuals, their supervisors, and their organizations. Ryan and Oestreich offer a practical vision of what manager-employee relationships can be when people feel free to speak candidly about workplace problems and to come forward with ideas for improvement. They also provide seven strategies to increase quality and competitiveness by creating a work environment free of fear.

Part One: The Dynamics of Fear 1. How Fear Prevents People From Doing Their Best 2. The Boundaries of Fear Part Two: How Fear Operates in Organizations 3. Undiscussables: Secrets That Everyone Knows 4. The Repercussions of Speaking Up 5. The High Cost of Fear 6. Behaviors That Create Fear 7. Cycles of Mistrust That Perpetuate Fear Part Three: Strategies for a High-Trust Work Environment 8. Build Relationships Without Fear 9. Acknowledge the Presence of Fear 10. Pay Attention to Interpersonal Conduct 11. Value Criticism: Reward the Messenger 12. Reduce Ambiguous Behavior 13. Discuss the Undiscussables 14. Collaborate on Decisions 15. Challenge Worst-Case Thinking Part Four: Conclusion: Creating a Quality Organization 16. People Are Ready for a Workplace Without Fear.

巻冊次: paperback ISBN 9781555425098

内容説明

The eighth of W. Edwards Deming's fourteen points is "Drive fear out: employees must not be afraid to ask questions or take a position". Fear of losing credibility or a promotion, getting fired, or hurting a relationship all limit and corrupt employee performance, according to Kathleen D. Ryan and Daniel K. Oestreich. Scared workers lose pride and motivation, become defensive, seek revenge and hide failure. Managers often don't know how to put employees at ease, while some even use fear as a motivational tactic. The authors explain the sources of employee fear, and how to change these sources. Based on interviews with more than 250 people from 22 companies, the authors tell how to banish fear from all levels of an organization.

Part One: The Dynamics of Fear 1. How Fear Prevents People From Doing Their Best 2. The Boundaries of Fear Part Two: How Fear Operates in Organizations 3. Undiscussables: Secrets That Everyone Knows 4. The Repercussions of Speaking Up 5. The High Cost of Fear 6. Behaviors That Create Fear 7. Cycles of Mistrust That Perpetuate Fear Part Three: Strategies for a High-Trust Work Environment 8. Build Relationships Without Fear 9. Acknowledge the Presence of Fear 10. Pay Attention to Interpersonal Conduct 11. Value Criticism: Reward the Messenger 12. Reduce Ambiguous Behavior 13. Discuss the Undiscussables 14. Collaborate on Decisions 15. Challenge Worst-Case Thinking Part Four: Conclusion: Creating a Quality Organization 16. People Are Ready for a Workplace Without Fear.

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Driving fear out of the workplace : how to overcome the invisible barriers to quality, productivity, and innovation

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