Reference services and reference processes
著者
書誌事項
Reference services and reference processes
（Introduction to reference work / William A. Katz, vol. 2）
McGraw-Hill, c1992
6th ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Expanding on the introduction to reference services given in volume 1, this book examines the reference interview and manual search and explores on-line reference services. The book concludes with treatments of policy and personnel issues and includes a guide to evaluating reference services.
目次
- Part 1 Information and the community: reference service and the community
- information and reference service. Part 2 Interview and search: the reference interview
- the manual search
- patterns of the computerized reference search
- database guides. Part 3 Instruction, networks, policies and evaluation: bibliographical instruction
- networks and interlibrary loan
- reference service policies and personnel
- evaluation of reference services and librarians.
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