Reference services and reference processes
著者
書誌事項
Reference services and reference processes
（Introduction to reference work / William A. Katz, vol. 2）
McGraw-Hill, c1992
6th ed
大学図書館所蔵 全21件
注記
Includes bibliographical references and index
内容説明・目次
内容説明
Expanding on the introduction to reference services given in volume 1, this book examines the reference interview and manual search and explores on-line reference services. The book concludes with treatments of policy and personnel issues and includes a guide to evaluating reference services.
目次
- Part 1 Information and the community: reference service and the community
- information and reference service. Part 2 Interview and search: the reference interview
- the manual search
- patterns of the computerized reference search
- database guides. Part 3 Instruction, networks, policies and evaluation: bibliographical instruction
- networks and interlibrary loan
- reference service policies and personnel
- evaluation of reference services and librarians.
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