Measuring and improving organizational productivity : a practical guide

著者

書誌事項

Measuring and improving organizational productivity : a practical guide

Robert D. Pritchard

Praeger Publishers, 1990

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注記

Includes bibliographical references (p. [235]-240) and index

内容説明・目次

内容説明

Productivity has become a national priority. Its effects are being felt on all levels--national, industrial, and individual. An organization must be able to measure productivity before effectively improving it. This volume is the first practical guide for developing productivity measurement systems. It describes the use of the Productivity Measurement and Enhancement System (ProMES) designed by its author and his colleagues. An important tool for organizations, this step by step guide discusses how to measure productivity and then how to use this measurement. Robert Pritchard's guide first presents a detailed description of the development and uses of ProMES. The background and description of ProMES is followed by details on how to develop ProMES in any organization. Questions and answers about using the system are discussed together with further issues on how to implement the system. The use of the system with other productivity improvement techniques is also covered. The volume concludes with a discussion on evaluating the effects of a productivity improvement system. It is a valuable practical source for industrial and organizational psychologists, management consultants, classes, and workshops.

目次

Introduction Background and Description of the Productivity Measurement and Enhancement System (ProMES) The Importance of Productivity Measurement and Improvement Understanding Organizational Productivity Desirable Characteristics of a Productivity Measurement System The ProMES Approach: An Overview Comparison of ProMES to the Desirable Characteristics Past Experiences with ProMES Why ProMES Works Developing ProMES in an Organization Conditions Needed for Implementation Developing the System: Preliminary Steps Steps in Developing Products and Indicators Steps in Developing the Contingencies Developing the Feedback Report and Feedback Meetings Aggregation Across Units Issues in Implementing the System Questions and Answers about ProMES General Questions Questions About Measurement Questions About Feedback Reports and Meetings Using ProMES with other Productivity Improvement Techniques Other Interventions with ProMES Designing Goal-Setting Systems Designing Incentive Systems Evaluating the Effects of a Productivity Improvement Program How to Evaluate the Effects of a Productivity Improvement System Conclusions References Appendixes Bibliography Index

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