Handbook of public services management

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Bibliographic Information

Handbook of public services management

[edited by] Christopher Pollitt and Stephen Harrison

Blackwell, 1992

Available at  / 15 libraries

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Note

Includes bibliographical references and index

Description and Table of Contents

Description

Public service managers are increasingly being expected to account for their activities and those of their organizations, in terms of measurable results. This book covers all the key issues currently affecting public service management. It is organized in a practical way to help readers approach strategic issues such as: managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering; evaluation of the performance of public services and distinguishing criteria for doing so; developing staff and controlling professionally qualified staff and allocating and accounting for the use of resources, including information technology.

Table of Contents

  • Part 1 Evaluating public services: evaluating the performance of central government
  • assessing the performance of schools
  • evaluating health services - from value for money to the valuing of health services
  • the audit commission
  • an overview of the use of performance indicators in local government. Part 2 Controlling public service professionals: managing universities
  • controlling doctors
  • local authority social workers
  • the management of staff - the case of the London Fire Brigade reflections. Part 3 New approaches to resource management: local management of schools - a new system of resource allocation and accountability
  • resource management in universities
  • the Civil Service and the financial management initiative
  • resource management in the social services
  • resource management in the NHS
  • reflections. Part 4 Strategic management: organization design and development
  • the personal social services
  • strategic management and local government
  • the police
  • the prison service
  • strategic management in social service
  • reflections.

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