Service management
著者
書誌事項
Service management
（Harvard business review paperback books, no. 90090）
Harvard Business School Press, c1986
大学図書館所蔵 全9件
注記
Includes bibliographical references
内容説明・目次
内容説明
This collection of Harvard Business Review articles offers proven strategies for strengthening service management in the manufacturing and service sectors. Included are selections on service strategy, customer relations, the service dimension of products, and case studies.
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