Service management
Author(s)
Bibliographic Information
Service management
（Harvard business review paperback books, no. 90090）
Harvard Business School Press, c1986
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Note
Includes bibliographical references
Description and Table of Contents
Description
This collection of Harvard Business Review articles offers proven strategies for strengthening service management in the manufacturing and service sectors. Included are selections on service strategy, customer relations, the service dimension of products, and case studies.
by "Nielsen BookData"