Total customer satisfaction : lessons from 50 companies with top quality customer service

Author(s)

Bibliographic Information

Total customer satisfaction : lessons from 50 companies with top quality customer service

Jacques Horovitz, Michele Jurgens-Panak

Financial Times : Pitman, 1992

Available at  / 19 libraries

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Note

Includes index

Details

  • NCID
    BA17195892
  • ISBN
    • 0273034472
  • Country Code
    uk
  • Title Language Code
    eng
  • Text Language Code
    eng
  • Place of Publication
    London
  • Pages/Volumes
    xviii, 456 p.
  • Size
    24 cm
  • Classification
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