Resolving grievances in the nursing home : a study of the ombudsman program

Author(s)

• Monk, Abraham
• Kaye, Lenard W.
• Litwin, Howard

Bibliographic Information

Resolving grievances in the nursing home : a study of the ombudsman program

Abraham Monk, Lenard W. Kaye, Howard Litwin

（Social work and social issues）

Columbia University Press, 1984

Note

Bibliography: p. [225]-236

Includes indexes

Description and Table of Contents

Description

Starting with a review of the historical, philosophical, and political antecedents of the Swedish ombudsman, the authors place the idea of nursing home ombudsmanship within the context of an expanding population of older people who may require institutional care in their more advanced years.

Table of Contents

1. Antecedents of the Ombudsman Program 2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care 3. Study Methodology 4. The Ombudsman and the Complaint Grievance Process 5. What Do Ombudsmen Do? 6. Do Ombudsman Programs Get Results? 7. The Future of the Ombudsman

by "Nielsen BookData"

• NCID: BA17227026
• ISBN:
  • 0231057024
• LCCN: 83007606
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: xv, 247 p.
• Size: 24 cm
• Classification:
  • LCC : RA997
  • DC19 : 362.1/6/068
• Subject Headings:
  • LCSH : Nursing homes -- United States -- Patient representative services
  • LCSH : Nursing homes -- United States -- Complaints against
  • LCSH : Nursing homes -- Law and legislation -- United States
  • LCSH : Nursing home patients -- Legal status, laws, etc. -- United States
  • MESH : Nursing homes -- Standards -- United States
  • MESH : Patient advocacy
  • MESH : Homes for the aged -- Standards -- United States
• Parent Bibliography ID:
  • BA0682077X