Resolving grievances in the nursing home : a study of the ombudsman program
Author(s)
Bibliographic Information
Resolving grievances in the nursing home : a study of the ombudsman program
（Social work and social issues）
Columbia University Press, 1984
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Note
Bibliography: p. [225]-236
Includes indexes
Description and Table of Contents
Description
Starting with a review of the historical, philosophical, and political antecedents of the Swedish ombudsman, the authors place the idea of nursing home ombudsmanship within the context of an expanding population of older people who may require institutional care in their more advanced years.
Table of Contents
1. Antecedents of the Ombudsman Program 2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care 3. Study Methodology 4. The Ombudsman and the Complaint Grievance Process 5. What Do Ombudsmen Do? 6. Do Ombudsman Programs Get Results? 7. The Future of the Ombudsman
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