Advances in services marketing and management : research and practice : a research annual
Author(s)
Bibliographic Information
Advances in services marketing and management : research and practice : a research annual
JAI Press, c1992-
- v. 1. 1992
- v. 2. 1993
- v. 3. 1994
- v. 4. 1995
- v. 5, 1996
- v. 6, 1997
- v. 7, 1998
Available at 45 libraries
-
v. 1. 1992673.9:A16:11042437204,
v. 2. 1993673.9:A161042437213, v. 3. 1994673.9:A16:31042437222, v. 4. 1995673.9:A16:41042437231, v. 5, 1996673.9:A16:59642400887, v. 6, 1997673.9:A16:69742401288, v. 7, 1998673.9:A16:79842400765 -
v. 1. 1992001460849,
v. 2. 1993003808979, v. 3. 1994001461011, v. 4. 1995003808961, v. 5, 1996003812930, v. 6, 1997000840454, v. 7, 1998001067610 -
v. 1. 1992Z6/055/103087962,
v. 2. 1993Z6/055/203087970, v. 3. 1994Z6/055/303087988, v. 4. 1995Z6/055/403087996, v. 5, 1996Z6/055/503088002 -
v. 2. 19930270616,
v. 3. 19940272050, v. 4. 19950266874, v. 5, 19960294558, v. 6, 19970295564 -
Kwansei Gakuin University Library上ケ原
v. 1. 1992338.4:790:10000986059,
v. 2. 1993338.4:790:20001349026, v. 3. 1994338.4:790:30001349034, v. 4. 1995338.4:790:40001780352, v. 5, 1996380.1:2945:2050001979962, v. 6, 1997338.4:790:60002353548
Note
"This volume is published in conjunction with the First Interstate Center for Services Marketing, Arizona State University"
Description and Table of Contents
- Volume
-
v. 5, 1996 ISBN 9780762300099
Description
Table of Contents
- A canonical model of consumer evaluations and theoretical bases of expectations, Dawn Lacobucci et al
- service quality: the construct, its dimensionality and its measurement, Jozee Lapierre
- the productivity paradox is false - information technology improves services performance, James Brian Quinn
- time perceptions in service systems - an overview of the TPM framework, Linda V. Green et al
- the antecedents of brand switching, brand loyalty and verbal responses to service failure, Laurette Dube, Manfried Maute
- tight and loose comprehensive customer contact (3C) plans, David A. Collier
- development of the service system in a manual service firm - a case study of the Danish ISS, Jon Sundbo
- cooperation in new service development - social dynamic approach, Ariane M. von Raesfeld et al
- the fundamentals of relationships - an exploration of the concept to guide marketing implementation, Daphne E. Sheaves, James G. Barnes
- friendship over the counter - how social aspects of service encounters influence consumer service loyalty, Cathy Goodwin, Dwayne D, Gremler
- critical incidents in internal customer-supplier relationships - results of an empirical study, Patricia Neuhaus
- service quality in professional business services - a relationship approach, Aino Halinen
- about the editors
- about the contributors.
- Volume
-
v. 6, 1997 ISBN 9780762301768
Description
- Volume
-
v. 7, 1998 ISBN 9780762303632
Description
Table of Contents
- Volume
-
v. 2. 1993 ISBN 9781559386562
Description
- Volume
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v. 3. 1994 ISBN 9781559387262
Description
- Volume
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v. 4. 1995 ISBN 9781559388559
Description
Table of Contents
- Technology and globalization, competitive drivers for the 21st century, Lawrence W. Foster
- integrating technology management with business strategy, Liming Zhao
- the strategic use of organizational competencies and backcasting in competitive analysis, Clement K. Wang and Paul D. Guild
- ideas at work - creating an on-project idea factory, Christopher E. Olstead and Anne S. Davis
- environmental determinants of merger strategy - some empirical evidence, V.K. Narayanan and Deepak K. Datta
- competing through high technology and strategic partnerships - the global expansion of Russian aerospace enterprises, Detelin S. Elenkov
- team-based strategy making, Ken A. Smith and Henry P. Sims, Jr.
- self-deception in strategic management - conceptualizing the influence, Reginald A. Litz and John E. Prescott
- a toolbox metaphor for navigating the strategic discourse, Edward W. Christensen and Eric H.Kessler
- globalization, originality and convergence in the entertainment industry, Chong Ju Choi and Brian Hilton.
by "Nielsen BookData"