Intelligent enterprise : a knowledge and service based paradigm for industry
著者
書誌事項
Intelligent enterprise : a knowledge and service based paradigm for industry
Free Press , Maxwell Macmillan Canada , Maxwell Macmillan International, c1992
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies such as Apple, Honda, ServiceMaster and Merck to show how a commitment to technological innovation married to a service-oriented outlook can produce impressive business results.
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