Hospitality management : a human resources appraoch

著者

• Mullins, Laurie J.

書誌事項

Hospitality management : a human resources appraoch

Laurie J. Mullins

Pitman, 1992

注記

Includes bibliographical references and index

内容説明・目次

内容説明

The central theme of this book is improved organizational performance through the effective management of people. The book concentrates on the mainstream sector of hotel management; however, for the purposes of context and comparison, reference is made to the entire hospitality industry. The book concentrates on the nature and structure of hotel organizations, systems of management and styles of managerial behaviour, and achieving the work of the hotel through the efforts of other people. This structured book is supported with diagrams and contains review, discussion questions, assignments and case studies. It presents an integrated view embracing both theory and practice and balances academic rigour with a pragmatic approach to the subject area. It is aimed at BA hospitality management students, BA business studies students in a hospitality management course, BTEC HNC/D students of hotel, catering and institutional management, BTEC CEC, CED, hospitality management, NEBSM students of supervisory management, certificate/diploma level.

目次

• The nature of the hotel industry
• working with people
• organizational design and structure
• the nature of managerial work
• the manager-subordinate relationship
• the personnel function
• the execution of work
• motivating the workforce
• group behaviour and performance
• communication in organizations, Tom McEwan
• managerial leadership
• improving organizational performance.

「Nielsen BookData」 より

詳細情報

• NII書誌ID(NCID): BA18608400
• ISBN:
  • 0273033956
• 出版国コード: uk
• タイトル言語コード: eng
• 出版地: London
• ページ数/冊数: xii, 344 p.
• 大きさ: 25 cm
• 分類:
  • DC20 : 647.94068