Communicating for results in government : a strategic approach for public managers
Author(s)
Bibliographic Information
Communicating for results in government : a strategic approach for public managers
（The Jossey-Bass public administration series）
Jossey-Bass Publishers, c1992
1st ed
- paperback
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Note
Bibliographical references: p. 277-290
Includes indexes
Description and Table of Contents
Description
Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.
Table of Contents
Foreword.
Part One: Understanding Communication in Public Management.
1. Why Communication Is So Crucial to Government Success.
2. Recognizing and Overcoming Barriers to EffectiveCommunication.
3. Applying a Strategic Model to Government Communication.
Part Two: Communicating with Key Audiences to Achieve PublicManagement Results.
4. Relating to Administrative Superiors and ElectedOfficials.
5. Strengthening Exchanges with Subordinates.
6. Improving Relationships with Colleagues and OtherAgencies.
7. Communicating with Government's Publics.
Part Three: Crucial Issues in Government Communication.
8. Communicating During Crises.
9. Communicating Ethically in Government: Issues andGuidelines.
10. Improving Communication Skills.
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