How good is your library? : a review of approaches to the evaluation of library and information services
著者
書誌事項
How good is your library? : a review of approaches to the evaluation of library and information services
Aslib, c1990
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注記
Bibliography: p. 24-59
内容説明・目次
内容説明
A review of approaches to the evaluation of library and information services.
Contents: Performance assessment concepts; Cost benefit analysis; Applying market forces; Shadow pricing; Closing part or all of the library; Objectives; Library staff; Marketing approaches to meeting client needs; Unobtrusive testing; Attitudes of users and non users; Outcomes; Inter-library comparison; Costing; Peer review; The American Library Association initiative; Methodology; Case histories of the expanded anecdote; Document delivery and availability; Increased resources; Attitudes towards performance assessment.
目次
- Arrangement
- scope of the article and bibliography
- performance assessment concepts
- cost benefit analysis
- applying market forces
- shadow pricing
- closing part of all of the library
- objectives
- library staff
- marketing approaches to meeting client needs
- unobtrusive testing
- attitudes of users and non users
- outcomes
- inter-library comparison
- costing
- peer review
- the American Library Association initiative
- methodology
- case histories or the expanded anecdote
- document delivery and availability
- increased resources
- attitudes towards performance assessment.
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