Unconditional quality
Author(s)
Bibliographic Information
Unconditional quality
（Harvard business review paperback books, no. 90089）
Harvard Business School Press, c1991
Available at / 9 libraries
-
No Libraries matched.
- Remove all filters.
Description and Table of Contents
Description
American companies grew complacent about quality and paid for the neglect directly form their bottom lines. This paperback collection of "Harvard Business Review" Articles attempts to explain why many top companies have adopted total qualtity as a strategy for restoring and increasing competitive advantage. Selections include the "American problem" of quality, solutions to the problem, case studies, and a special section on service quality.
by "Nielsen BookData"
