The race without a finish line : America's quest for total quality
著者
書誌事項
The race without a finish line : America's quest for total quality
（The Jossey-Bass management series）
Jossey-Bass Publishers, c1992
1st ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.
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