Teamwork for customers : building organizations that take pride in serving
著者
書誌事項
Teamwork for customers : building organizations that take pride in serving
（The Jossey-Bass management series）
Jossey-Bass Publishers, c1993
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注記
Includes bibliographical references (p. 175-183) and index
内容説明・目次
内容説明
Shows executives and managers how to use team strategies to develop customer-responsive companies--where customer relations are nurtured, problems are solved expeditiously, and customer needs and desires are integrated into corporate strategy. A start-to-finish guide to creating customer service-driven organizations.
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