Managing public services : competition and decentralization

著者

書誌事項

Managing public services : competition and decentralization

Richard Common, Norman Flynn and Elizabeth Mellon

Butterworth Heinemann, 1993, c1992

  • : pbk

タイトル別名

Managing public services : competition & decentralization

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内容説明・目次

巻冊次

ISBN 9780750604529

内容説明

Managing Public Services: Competition and Decentralization is intended for public sector managers to help them assess their situation and assist them to think creatively about different approaches for the future. The book begins on the general principle that business is good and bureaucracy is bad. This topic is followed by detailed studies of organizations, whether these are in a competitive environment, victims of market rhetoric, or in another competitive spectrum. Public sector managers are then encouraged to analyze their own organizations so appropriate actions can be applied into their situation. The extent to which competition is happening is explained, and if competition does not work well, then the concept of decentralization may be adopted. To what extent decentralization can then be used to increase the motivation and commitment of their employees is explained. The authors believe that new ways and methods of working will follow. But, any successes of these changes have to be measured by an important gauge: the impact upon the recipients of the new and improved services. In any undertaking, failures are bound to happen, and the authors suggest that public sector managers should be more tolerant. Finally, the book notes that to achieve delivery of quality service, whether these are for customers or clients, an important approach to managerial action is the design towards a good experience. Public administrators, heads and CEOs of public institutions and private firms, professors and students in public administration, policymakers, and sociologists will find this book valuable.

目次

1. Introduction2. Competitive Environment3. Competitive Behavior4. Decentralization5. The Impact on the Customer6. Good Customer Service7. Making Change Happen Appendix1. Summary of Reforms2. Public Sector Agency Research Project
巻冊次

: pbk ISBN 9780750609777

内容説明

Designed to help managers in all public sector services to fund their organizations to the greater benefit of their users, this book draws extensively fron the authors' experience and in-depth research into nine public sector organizations in the UK. With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. The reforms of the last 10 years in the public service sector mean that public sector managers need to be able to make sense of the changes to approach the future with confidence. Many organizations in the public sector have been restructured to enable them to compete in the market place effectively. Designed to help managers in all public services to run their organizations to the greater benefit of their users, this book draws extensively from the authors' experience and in-depth research into nine public sector organizations in the UK: * National Weights and Measures Laboratory * HMSO * Vehicle Inspectorate * Warren Spring Laboratory * Companies House Department of Social Security * Northampton Police * Kent Local Education Authority * London Buses Ltd * With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. - Long Range Planning, April 1993

目次

  • Introduction
  • Competitive environment
  • Competitive behaviour
  • Decentralization
  • The impact on the consumer
  • Good customer service
  • Making change happen
  • Appendices.

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