Total quality and human resources : an executive guide
Author(s)
Bibliographic Information
Total quality and human resources : an executive guide
Blackwell Publishers, 1992
Available at / 13 libraries
-
No Libraries matched.
- Remove all filters.
Note
Includes bibliographical references and index
Description and Table of Contents
Description
This book, based on wide practical experience, is designed to make executives familiar with the application and use of quality management tools, techniques and systems. It is the cost of failing to get it right first time which has lead so many top organizations towards TQM, but it is understanding the organizational, cultural and technical changes it demands that has given them their competitive edge. TQM (Total Quality Management) is a continuous company-wide process designed to improve the quality of products and services by influencing quality at every stage, rather than the traditional quality control single measurement process. The authors have looked at TQM from both quality management and HRM perspectives to try to give the most effective advice to managers: understanding quality, learning the lessons from the Japanese implementation of TQM, demonstrating that TQM is not a quick fix, and breaking each stage of the process into clearly defined objectives.
Table of Contents
1. Total Quality Management: An Overview 2. What the Senior Executives Need to Know About Quality Costing 3. The Role of the Senior Management in Total Quality Management 4. Total Quality Management, Some Common Failings of Senior Management 5. Motivating Managers to Accept and Promote Total Quality Management 6. Managing the Process of Organizational Change 7. Team Building 8. Involvement at Work 9. The Japanese Approach to TQM 10. Epilogue Appendix 1. Quality Systems 2. Quality Management Tools and Techniques: An Overview 3. Statistical Process Control 4. Failure Mode and Effects Analysis.
by "Nielsen BookData"