Effectively managing human service organizations
Author(s)
Bibliographic Information
Effectively managing human service organizations
(Sage sourcebooks for the human services series)
Sage Publications, c1993
- pbk.
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Note
Includes bibliographical references and index
Description and Table of Contents
Description
This easy-to-read volume provides practical, workable ideas for improving management of social services organizations. It addresses five major issues: leadership; getting things done; interacting with staff; assessing and rewarding performance; and enhancing employee productivity.
With real-life examples used throughout, the book also explores such issues as: dismissing unproductive staff; dealing with sexual harassment; managing cultural diversity; and handling stress.
Table of Contents
PART ONE: SETTING THE TONE OF THE ORGANIZATION
Leading the Organization
The Culture of a Productive Organization
PART TWO: GETTING THINGS DONE
Strategic Planning
Implementing Action Plans
Problem Solving
PART THREE: INTERACTING WITH STAFF
Making Meetings Productive
Communication and Conflict
Supervising Staff
PART FOUR: ASSESSING AND REWARDING PERFORMANCE
Appraising Staff Performance
Compensating Work and Rewarding Performance
PART FIVE: ENHANCING EMPLOYEE PRODUCTIVITY
Time Management
Getting and Keeping Productive Employees
Dealing with Unproductive Employees
Humanizing the Organization
by "Nielsen BookData"