Management of service operations : text, cases, and readings

Author(s)

• Sasser, W. Earl
• Olsen, Richard Paul
• Wyckoff, D. Daryl
• Harvard University. Graduate School of Business Administration

Bibliographic Information

Management of service operations : text, cases, and readings

W. Earl Sasser, R. Paul Olsen, D. Daryl Wyckoff

Allyn and Bacon, c1978

• : International student ed

Note

Based on case studies developed at the Harvard Business School

Includes bibliographical references and index

Details

• NCID: BA20033334
• ISBN:
  • 0205061044
  • 0205068200
• LCCN: 78007137
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: Boston
• Pages/Volumes: xv, 734 p.
• Size: 24 cm
• Classification:
  • LCC : HD9981.5
  • DC : 658/.91
• Subject Headings:
  • LCSH : Service industries -- United States -- Management -- Case studies