Total quality management in government : a practical guide for the real world
Author(s)
Bibliographic Information
Total quality management in government : a practical guide for the real world
（The Jossey-Bass public administration series）
Jossey-Bass, c1993
1st ed
Available at / 13 libraries
-
No Libraries matched.
- Remove all filters.
Note
Includes index
Description and Table of Contents
Description
This groundbreaking book sheds light on applying TQM in the real world of government organizations. Drawing on extensive research and their own school of hard knocks experience implementing TQM, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings. They cite examples of successes in specific government agencies--including the Treasury Department, U. S. Air Force, and Department of Veteran Affairs--to reveal how the principles of TQM can be applied at all levels of government. And, they describe not only how to introduce TQM, but also how to overcome barriers to change, and make TQM a success story of any government agency. Numerous charts and diagrams show concretely how to apply the concepts and techniques of TQM within any governmental unit. The authors offer case examples that detail what organizational changes--from modifications of clerical procedures to major alterations of agency policy--need to be implemented when TQM is introduced in government agencies.
Table of Contents
Part One: What Is Total Quality Management? 1. How TQM Can Strengthen Government Performance 2. The Basic Concepts of TQM 3. How TQM Revolutionizes Management Part Two: Implementing Total Quality Management in Public Organizations 4. Getting Prepared: Understanding and Overcoming Barriers to Change 5. Taking the First Steps: Analyzing Your Work 6. Managerial Strategies for Implementing TQM Part Three: Total Quality Management in the Real World 7. Bringing TQM to the Environmental Protection Agency's Office of Underground Storage Tanks 8. TQM Success Stories 9. Making TQM Work in Government: Real-World Strategies Steven Cohen is associate dean, school of international and public affairs, and director, graduate program in public policy and administration, Columbia University. He is author of The Effective Public Manager (Jossey- Bass, 1989). Ronald Brand, a management consultant, is former director, office of underground storage tanks, U.S. Environmental Protection Agency.
by "Nielsen BookData"
