Keeping customers

著者

• Sviokla, J. J.
• Shapiro, Benson P.

書誌事項

Keeping customers

edited, with an introduction by John J. Sviokla and Benson P. Shapiro

（The Harvard business review book series）

Harvard Business School Press, c1993

注記

Articles originally published in the Harvard business review

Companion volume to: Seeking customers

Includes bibliographical references and index

• NII書誌ID(NCID): BA20303836
• ISBN:
  • 0875843336
• LCCN: 92039229
• 出版国コード: us
• タイトル言語コード: eng
• 本文言語コード: eng
• 出版地: Boston, Mass.
• ページ数/冊数: xx, 384 p.
• 大きさ: 25 cm
• 分類:
  • LCC : HF5415.5
  • DC20 : 658.8/12
• 件名:
  • LCSH : Customer service -- United States
  • LCSH : Consumer satisfaction -- United States
• 親書誌ID:
  • BA07305203