The human touch : today's most unusual program for productivity and profit
Author(s)
Bibliographic Information
The human touch : today's most unusual program for productivity and profit
Wiley, c1993
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Note
Includes index
Description and Table of Contents
Description
This volume chronicles William Arnold's management programme, which has turned the Centennial Medical Centre of Nashville, Tennessee into a model corporation with increased cash flow and lowered debts. Arnold demonstrates how his management style can be adapted to suit any company.
Table of Contents
- An Office Without a Door: Person-Centered Leadership
- Hard-Nosed Humanism: The People Principles
- Hard-Nosed Humanism: The Credibility Principles
- Quality Improvement: Person by Person
- Real Productivity Is Self-Generated: Pulling Excellence Out of Chaos
- Expect a Leader, Get a Leader: Helping Middle Managers Become Entrepreneurs
- Hidden Talents: Taking Risks with Good People
- What's So Important About Mary Kaye Murti?
- Reclaiming the Forgotten Individual
- Making Mistakes: The Great Mail Room Caper and Other Good Ideas That Weren't
- An Office Without a Door and the Person Who Makes It Work: Transforming a Corporate Role
- The Trip Back: Learning to Profit from the Not-So-Hidden Truth About Yourself
- The Human Touch from an Outsider's Point of View
- Index.
by "Nielsen BookData"
