Production and operations management : manufacturing and services
著者
書誌事項
Production and operations management : manufacturing and services
（McGraw-Hill series in management）
McGraw-Hill, c1993
5th ed
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注記
Includes bibliographical references and index
内容説明・目次
内容説明
This leading text for production and operations management courses shows students how managers plan and control operations to achieve optimum productivity, top quality, and customer satisfaction. The book follows its traditional organization of planning and control before design, which helped make it a market leader. It gives balanced coverage of both services and manufacturing, and the relationship between business planning, production planning, and master scheduling is shown. Stressing management of on-going systems in both manufacturing and service industries, the fifth edition covers both descriptive and quantitative methods throughout. This revision has been updated to reflect such current issues as TQM, continuous improvement, JIT, international operations, and changing technologies. In addition, the problem material has been extensively revised. New to this edition - integrates issues associated with the globalization of the world economy and the growing globalization of production (ch. 16); now two chapters on quality - ch. 13 on statistical quality control and new ch. 12 on total quality management and a new ch.
19 on continuous improvement; new application box in each chapter, "Customer Satisfaction", spells out how each P/OM function adds value and increases customer satisfaction; three new in-text plant tours. Additionally available are: Instructor's Manual/Test Bank (0-07-016991-8); Solutions Manual (0-07-016992-6); Overhead Transparencies (0-07-074588-9); Video Plant Tours and Guide (0-07-911523-3); Computerized Test Bank - IBM 5.25" (0-07-833352-0); Computerized Test Bank - IBM 3.5" (0-07-833353-9); Study Guide (0-07-016989-6).
目次
- Part 1: Foundation material
- zeroing in on operations
- operations strategy
- forecasting demand. Part 2: Planning and controlling operations
- planning for operations and capacity
- overview of materials management
- managing independent-demand inventory
- managing dependent-demand items and capacity
- scheduling and controlling manufacturing
- just-in-time manufacturing or manufacturing excellence
- the nature and scheduling of services
- scheduling and controlling projects
- total quality management
- statistical quality control. Part 3: Design of operations systems
- facility location
- layout of facilities
- design and manage for technological advantage
- job design
- work measurement and compensation
- the future.
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