The public library effectiveness study : the complete report
著者
書誌事項
The public library effectiveness study : the complete report
American Library Association, 1993
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注記
Includes bibliographical references (p. 97-99)
内容説明・目次
内容説明
This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.
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