The public library effectiveness study : the complete report
Author(s)
Bibliographic Information
The public library effectiveness study : the complete report
American Library Association, 1993
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Note
Includes bibliographical references (p. 97-99)
Description and Table of Contents
Description
This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.
by "Nielsen BookData"
