The public library effectiveness study : the complete report

書誌事項

The public library effectiveness study : the complete report

Nancy A. Van House and Thomas A. Childers

American Library Association, 1993

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注記

Includes bibliographical references (p. 97-99)

内容説明・目次

内容説明

This research-based study conducted by the co-authors aims to define "effectiveness" in the context of public library service, so that good customer service in libraries can become a measurable attribute.

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