Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations

Author(s)

• Bhote, Keki R.

Bibliographic Information

Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations

Keki R. Bhote

（AMA management briefing）

AMA Membership Publications Division, American Management Association, c1991

Note

Includes bibliographical references

Details

• NCID: BA21244459
• ISBN:
  • 0814423469
• LCCN: 90028669
• Country Code: us
• Title Language Code: eng
• Text Language Code: eng
• Place of Publication: New York
• Pages/Volumes: 112 p.
• Size: 23 cm
• Classification:
  • LCC : HD9981.5
  • DC20 : 658.8/12
• Subject Headings:
  • LCSH : Service industries -- United States -- Management
  • LCSH : Customer service -- United States -- Management
• Parent Bibliography ID:
  • BA03700363